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Mission Objectives

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MISSION, OBJECTIVES, GOALS:
Our mission statement is ‘Total lost control is our concern.” Our management has a combined total experience of 130 years’ in commercial security. Our objective is to turn our expertise into good use for the benefit of our clients.

Our goal is to provide a high level of service delivery to the benefit of all stakeholders. We will carry out a risk assessment of our own and work closely with the  client  to  understand  their  needs  to  tailor  our  processes  to  ensure  a  holistic coverage in tandem with client expectations.

Service delivery will be at an optimum i.e. good security that promotes daily business continuity for client and their staff, easy accessibility for their staff, preferred visitors and business partners and of course keeping out undesirable influences from work site. Our clients will feel a sense of satisfaction, the ground personnel will be motivated and the management will ensure continuity and high morale of the security personnel.

 

 

STRENGTHS:

One of our strong points is that we are an established company. We have always given credence to providing excellent service. You can expect us to be conscientious, meticulous, caring and willing to please. Moreover, our management is “top heavy” i.e. two experienced leaders. Therefore you can expect full attention from our management.

We have a clean record even though we are in the market for 21 years. We have honour this by complying fully with the respective legislative bodies governing the security industry. Therefore we are serve you faithfully and not draw any adverse publicity to the site or the client whilst ensuring our long-term stability and future.

 

CODE OF ETHICS

Our business principle is ‘Do It Right First Time.” By this we mean that we provide high quality security services with minimal or no errors so that our clients are satisfied. In our dealings with guards, we ensure that they are always treated fairly and compensated in a timely, correct and proper manner. We will comply fully with the regulatory authorities governing security vendors. We are also committed to management participation in running of our assignments to ensure a comprehensive level of service to our clients. This will be complemented with regular dialogue and approval of client.

 

QUALITY MANAGEMENT SYSTEM

TIGER HONG INVESTIGATION & SECURITY PTE LTD is committed to adding value to our clients by delivering product and service excellence. The Company operates Quality to the ISO 9001:2008 Standard.

The Management and Staff of TIGER HONG INVESTIGATION & SECURITY PTE LTD are committed to:

  • Consistently meeting clients satisfaction through providing service excellence
  • responding quickly to all inquiries and invitation to quote.
  • providing training on QMS awareness for all new employees.
  • fostering an environment for continual improvement in all areas of the organization.
  • Continual improvement of QMS performance through monitoring and review
    of set objectives and targets.
  • Communicate this policy to all the persons working for or on behalf of TIGER HONG INVESTIGATON & SECURITY PTE LTD.

This QMS Policy is regularly reviewed in order to ensure its continuing suitability. The company also constantly monitors its Quality, Health and Safety performance and implements improvements when appropriate.